Questions & Answers

Membership

How do I apply for membership?

Go to our "Join Us" page on this website and register to create a password-protected account. This will enable you to be notified of next season's prices and the membership application process. When the membership application period opens you will pay a $10 membership fee for each supplier application. Once paid you will be directed to your supplier(s) portal where you will fill out information about your fuel needs and contract with the supplier for the season.

I am a current member of the co-op, do I have to renew my membership each year?

Yes. Membership is for one year only. To remain a member of the co-op and have access to our negotiated prices you must create a password-protected account on this website and renew your membership each summer by paying a non-refundable membership fee for each supplier.

When can I apply for membership?

Membership applications for the next heating season will be open in the summer of 2022, exact dates to be announced. At any time you can create a password-protected account on this website and you will be notified about next season's prices and membership application process. Once we are open for membership applications we advise you to apply as soon as possible, especially if you are a new member purchasing propane from Paraco for the first time as you will need to switch your supplier tank(s).

I do not have internet access, can I still join?

Because of time constraints and COVID-19 concerns we need members to join using your online account and online payment. If you do not personally have access to the internet please check to see if a friend can sign you up online. If this is not possible please contact us and we will try to help you. We will need to hear from you by phone at least a week before the online membership applications close to ensure your membership is processed in time.

Do the suppliers deliver to my address?

Our suppliers distribute fuel oil, propane and kerosene to Ulster, Dutchess, Columbia, Sullivan, Greene and Orange counties in NYS.

I need delivery to more than one address, do I have to pay for more than one membership?

You need to fill in only one membership application per supplier. The supplier's online form will allow you to enter more than one delivery address if necessary.

I am a HEAP customer, will your supplier accept me?

Our suppliers accept HEAP customers, and like all new customers they will be asked to agree to a credit check.

Is my membership transferable?

Membership is not refundable or transferable. It is tied to the person, not to the delivery location. If you move you can take your membership to your new address and if our suppliers deliver there you can continue to get your fuel at co-op prices. Anyone moving into your house will need to apply for membership during the next season's sign up period.

Where can I get information about the membership prices and the current suppliers?

Next season's prices and the suppliers will be posted as soon as they are negotiated. Click here to see the "Prices" page of this website. They are also posted on our Facebook page.

The Suppliers

How does the supplier get my information?

On receipt of your membership payment for each supplier, you will be directed to the supplier's portal.  There you will fill in a form giving details of your fuel requirements and enter into a contract directly with the supplier.

What information will I need to have for the supplier's online portal or sales representative?

If you are already a customer of the supplier please have your account number ready. You need to have your expected fuel usage for the year. (See ESTIMATING USAGE below). New members should also have the approximate square footage of the house; the amount of fuel currently in the tank; the date of the last delivery; location and size of the tank; and what fuel is used for: heating/hot water/cooking/generator/pool/dryer etc.) New customers will be asked to agree to a credit check.

What constitutes a contract with the supplier?

Agreeing to the terms and conditions and signing the supplier's form online, contracts you to the products and services you have listed. We suggest you keep a copy of that form.

What period will my contract cover?

Your contract covers from the date you sign the contract to May 31st the following year. Each heating season requires a new co-op membership application and fee, and new supplier(s) contract.

What are the payment terms of the contract?

All products will be on auto delivery and online auto pay is preferred. Invoices are due 30 days net and there is no charge for budget payments. Variable rate customer's budget payments will be based on the NYMEX settlement rate of the previous day and apply a cap rate (if applicable), to the original plan selected. There is no discount for prepayment.

Estimating Usage

How can I best estimate next season's usage?

KoscoHeritage/Hop Energy has helped new members estimate usage based on their previous years' usage and information about the house and the household. Average fuel oil for an average family house in this region is 600-800 gallons. Returning members should consider adding 5-10% margin on the previous year's use. Paraco Gas has used returning members' previous year's usage as a guide and automatically added a 10% margin. New members will discuss usage with a Paraco representative and agree on a number of gallons to estimate. If you expect your usage to vary greatly from the previous year please be sure to contact your supplier. Both suppliers are willing to work with customers to ensure the estimate is as accurate as possible. If circumstances change during the season and your estimate is no longer accurate, it is important to notify the supplier as soon as possible.

What happens if I underestimate the gallons?

The supplier may bill you the market rate for any fuel over the estimate.

What happens if I overestimate and do not take delivery of all the estimated fuel before May 31st?

The supplier may deliver the balance after May 31st, they may charge the co-op price but they are not obliged to do so. If you have a credit on your account because of budget payments it can be used for future purchases. If requested, the supplier will usually refund a credit.

Delivery

I have propane tanks belonging to my previous supplier, will Paraco Gas deliver to me?

Paraco Gas will only deliver to company tanks or those that are owned by the customer and are compliant with their safety regulations. You may want to get an estimate for the removal of your current tank from your previous supplier. Paraco Gas will come and inspect your tank and replace the other company's tank with their own, at no cost, unless there is a need for adjustments to the piping or fittings. Paraco Gas will not charge a rental fee for the propane tank. You can then call your previous supplier and have them remove their tank. They may charge a removal fee and should give you a credit for any gas in that tank.

I am new to the co-op and a propane user, can I purchase my own tank instead of having a Paraco Gas tank?

Yes. You may purchase your own tank. Paraco Gas is offering a 10% discount up to $500, to members who purchase a tank from them. Paraco only sells underground tanks. Click here for more information.

I own my propane tank. Will Paraco Gas deliver to me?

They will inspect your tank to ensure it complies with their safety regulations. If so, they will deliver and if they need to make any adjustments they will bill you.

Service Contracts

Do I have to have a service contract?

No. But we strongly advise having your furnace checked at least annually both for safety and for fuel efficiency. You can have it checked by an outside contractor or by using one of our supplier's discounted service plans.

How can I find out about service contracts offered by the suppliers?

Go to our "Prices" page on this website which lists service plans by both suppliers, links to the suppliers. websites, and details of each plan.

My chosen service plan offers an annual tune up, when will it be scheduled?

Customers are responsible for scheduling the annual tune up. Suppliers typically do not schedule tune ups during the heating season as technicians are needed for maintenance and emergency calls. Please schedule a fuel oil tune up as soon as possible. Scheduling a tune up in the summer is a good idea as the furnace will not be in use until October, and if 12 months have not passed since the last tune up, your yearly contract will still renew at the anniversary of the current contract.

Can a service contract be transferred to the new owner if I sell my house?

The new occupant can assume the unused term of the equipment contract providing they receive credit approval and use the same fuel provider as services the equipment.

Further Questions

My question concerns my contract, billing, delivery or equipment issues, who can help me?
Please contact your supplier directly for any questions regarding your contract or billing, service, delivery or equipment.

Fuel Oil Contact Information:
Heritage / KOSCO
Email them at mhfbc@hopenergy.com
or call 845-336-2000
Propane Contact Information:
Paraco
Email them at mhfbcoop@paracogas.com
or call 845-293-6201

How can I contact MHFBC if I have any other questions?
You can post a question on our Facebook page which we monitor closely and earlier posts may already have the answer to your question. Alternatively you can Contact Us.

How can I get on your email list to receive updates and messages?
You can register for a password-protected account. This will get you on our email list.