Questions & Answers

Membership

How do I apply for membership?

There is a new membership process this year, including for prior members. We did not import prior member information, so we need everyone to open a new account. The entire application process takes place on your MHFBC account that is accessed via this website. Go to our Join Us page on this website and click on Register” on the top right-hand corner to create a password-protected account. Please be sure to use the same email address for making your membership payment and as a contact email for your supplier(s). You will need to establish (and make note of) a password in order to enter your account on this website.

Once you register, you will be sent an email to verify your account. This is an important step since you won't be able to access your account without doing this first.  Gmail often will send our emails to spam so be sure to look there for it if not in your inbox.  The email is sent from:  info@midhudsonfuelbuyingcoop.org.  If you have any issues not receiving this, call (845-762-5002) or email MHFBC and we can resend the email.

Once verified, you can login to your MHFBC account page via this website.  On the upper right of our home page, you will see the login link.  Please enter your email and password, and then click the link to enter your account.  On your account page, on the right side, there will be noted 'Next Steps'. Theres a sequence of steps in this process and each will appear on your account page once youve completed the previous step. First, you will need to note your fuel supplier(s). If you are already a customer with this supplier, please enter your customer account number if you have it from a recent bill. Once the supplier(s) name(s) are entered you will go back into your account page, and you will pay your $10 membership fee.  Finally, once payment is made, on your account page you will find the link to your fuel supplier to complete.  Unlike previous years, the link will not be in an email, it will be through your online co-op account. When you return to your online co-op account after paying your membership fee you will see a link to instructions on how to get to your supplier's webpage. 

If you are propane customer applying for membership for the first time, Paraco will call you, even if youre an existing customer of theirs. Returning members will find a link to the Paraco customer portal where they can sign up for propane delivery online.

All KoscoHeritage/HopEnergy customers, new or returning members, will be directed to a webpage where they will be able review the different prices and fill in the details of their requirements for the upcoming season, including a service agreement if they want one.

Are these two suppliers the only companies serving co-op members?

Yes,  these are the only suppliers that have contracted with the co-op to offer these discounted prices. Other suppliers may offer similar discounts, but it is important to check the details as they may charge extra delivery fees, tank rental fees or other hidden fees,  and may have the option to increase the price later in the season.

I am a current member of the co-op, do I have to renew my membership each year?

Yes. Membership is for one year only. To remain a member of the co-op and have access to our negotiated prices you must create a password-protected account on this website and renew your membership each summer by paying a non-refundable membership fee. This applies to previous members as well as new members. This fee is normally $10 per supplier, but this year (2022-2023), we are waiving the second fee for the second supplier.

When can I apply for membership?

Membership applications for the  2022-2023 heating season will be open from July 1st through August 31st 2022. If you are a new member purchasing propane from Paraco Gas for the first time we urge you to apply as soon as possible as you may need to switch your supplier tank(s).

If you do not have one already, please create a password protected account on this website.  You can do this by clicking on the word Register at the top of this page or go to the Join Us page. Please enter the fuel supplier name or names,  i.e. Paraco Gas for propane or KoscoHeritage/Hop Energy for home heating oil or kerosene when you have registered. If you are already a customer of your supplier, please enter your account number (found on your bill or online account portal).  Filling in the supplier name will allow you to apply for membership.

I do not have internet access, can I still join?

Because of time constraints and COVID-19 concerns we need members to join using your online account and online payment. If you do not personally have access to the internet please check to see if a friend can sign you up online. If this is not possible please contact us and we will try to help you. We will need to hear from you by phone by Augsut 15th to ensure your membership is processed in time.

Do the suppliers deliver to my address?

Our suppliers distribute fuel oil, propane and kerosene to Ulster, Dutchess, Columbia, Sullivan, Greene and Orange counties in NYS.

I need delivery to more than one address, do I have to pay for more than one membership?

You need to fill in only one membership application. The supplier's online form will allow you to enter more than one delivery address if necessary.

I am a HEAP customer, will your supplier accept me?

Our suppliers accept HEAP customers, and like all new customers they will be asked to agree to a credit check.

Is my membership transferable?

Membership is not refundable or transferable. It is tied to the person, not to the delivery location. If you move you can take your membership to your new address and if our suppliers deliver there you can continue to get your fuel at co-op prices. Anyone moving into your house will need to apply for membership during the next season's sign up period.

Where can I get information about the membership prices and the current suppliers?

2022-2023 prices and the suppliers will be posted as soon as they are negotiated. Click here to see the Prices page of this website. They are also posted on our Facebook page.

What is the Average Newburgh Rack (ANR) price and how does it differ from the NYMEX (NT Mercantile Exchange) index used in previous years?

The Average Newburgh Rack (ANR) price is the price paid by home heating oil suppliers at the Newburgh terminal, where they collect their product. KoscoHeritage will post the latest price on a webpage available to members throughout the heating season, you can also call Customer Service and get your price of that day’s delivery. Daily delivery prices are normally based on the ANR price of the previous business day plus $0.75 up to the cap or $0.70 depending on your contracted price.

Click here to see the ANR on which delivery today would be based.

Because of the current extreme volatility of the oil market, suppliers hold little inventory, so the NYMEX, which is a futures market, does not reflect the current cost of fuel oil.

You can read more details about the reasons for price volatility and its affect on the co-op prices, in a 8/1/22 post on our Facebook page.

The Suppliers

How does the supplier get my information?

On receipt of your membership payment the co-op passes on your contact information and membership number to the supplier. 

Returning Paraco Gas customers will be directed to the Paraco My Account portal where they can set up an online account if they do not have one. New Paraco Gas customers will be contact by a Paraco representative who will set up an online account, determine your estimated usage and arrange for a tank inspection or installation and a credit check. Please allow five working days for the information from the co-op to be processed before calling Paraco to follow up.

All KoscoHeritage/HopEnergy customers will be directed to a webpage where they will be able to fill in the details of their requirements for the upcoming season, including a service agreement if they want one. You will need to have your membership ID number. Please use the same email address when filling in the KoscoHeritage online form as you have used for your co-op membership. Remember to click ”submit” when the form is complete, and look for a confirmation message on the screen and a separate email confirmation..

If I need to contact someone at Paraco Gas, is there anyone who knows about the co-op?

You can email Paraco Gas at MHFBCOOP@paracogas.com or call 845 293 6201 to reach a customer service representative who will know about the co-op, its prices and contract.  Please have your co-op member number (found on your registration page) so your membership can be verified. 

If I need to contact someone at KoscoHeritage/HopEnergy, how do I reach them?

You can email them at mhfbc@hopenergy.com or call 845-336-2000 for a customer service representative. Please have your co-op number (found on your registration page) so your membership can be verified.

What information will I need to have for the supplier's online portal or sales representative?

If you are already a customer of the supplier please have your account number ready. You need to have your expected fuel usage for the year. (See Estimating Usage below). New members should also have the approximate square footage of the house; the amount of fuel currently in the tank; the date of the last delivery; location and size of the tank; and what fuel is used for: heating/hot water/cooking/generator/pool/dryer etc.) New customers will be asked to agree to a credit check and a physical inspection of their tank.

What constitutes a contract with the supplier?

Agreeing to the terms and conditions and signing the supplier's form online contracts you to the products and services you have listed at the prices listed. We suggest you keep a copy of that form.

What period will my contract cover?

Your contract covers from the date you sign the contract to the date included in the contract. Paraco Gas is offering a contract through June 30th 2023. KoscoHeritage/HopEnergy is offering contracts through May 31st 2023. Each heating season requires a new co-op membership application and fee, and new supplier(s) contract.

What are the payment terms of the contract?

All products will be on auto delivery and online auto pay linked to a credit card or bank account is preferred. Invoices are due 30 days net and there is no charge for budget payments. KoscoHeritage customers choosing the Fixed Price plan will prepay for all their estimated gallons. KoscoHeritage customers choosing the Capped plan who do not choose the budget payment plan must pay the non-refundable Capped Program Fee at the start of their contract.

Estimating Usage

How can I best estimate next season's usage?

Average fuel oil for an average family house in this region is 600-800 gallons. KoscoHeritage/HopEnergy has helped new members estimate usage based on their previous years' usage and information about the house and the household. You can get information about the previous year’s usage from the supplier. 

Returning Kosco customers can get the number of gallons delivered last season by checking invoices, available on the online account portal and can add up to 10% increase on last year’s usage. Members are expected to order only the number of gallons that they reasonably expect to use during the 2022-2023 heating season. Excessive purchases (over 10% of actual usage) may be subject to fees equal to the early termination fees for any unused gallons purchased.

Paraco Gas has used returning members' previous year's usage as a guide and automatically added a 10% margin. New members will discuss usage with a Paraco representative and agree on a number of gallons to estimate.

If you expect your usage to vary greatly from the previous year please be sure to contact your supplier before signing the contract. Both suppliers are willing to work with customers to ensure the estimate is as accurate as possible. Because of the volatile nature of the fuel oil market and rapid changes in prices, KoscoHeritage/HopEnergy will not be able to adjust estimates mid-season.

What happens if I underestimate the gallons?

The supplier may bill you the market rate for any fuel over the estimate.

What happens if I overestimate and do not take delivery of all the estimated fuel before May 31st?

The supplier may deliver the balance after the end date. They may charge the co-op price but they are not obliged to do so. You can call and cancel any delivery after the contract expires, but give them sufficient notice. If you have a credit on your account because of budget payments, it can be used for future purchases. If requested, the supplier will usually refund a credit. Note that KoscoHeritage will not credit budget customers for the non-refundable Capped Program fee.

Delivery

I have propane tanks belonging to my previous supplier, will Paraco Gas deliver to me?

Paraco Gas will only deliver to company tanks or those that are owned by the customer and are compliant with their safety regulations. You may want to get an estimate for the removal of your current tank from your previous supplier. Paraco Gas will come and inspect your tank and replace the other company's tank with their own, at no cost, unless there is a need for adjustments to the piping or fittings. Paraco Gas will not charge a rental fee for the propane tank. You can then call your previous supplier and have them remove their tank. They may charge a removal fee and should give you a credit for any gas in that tank.

I am new to the co-op and a propane user, can I purchase my own tank instead of having a Paraco Gas tank?

Yes. You may purchase your own tank. Paraco Gas is offering a 10% discount up to $500, to members who purchase a tank from them. Paraco only sells underground tanks. Click here for more information.

I own my propane tank. Will Paraco Gas deliver to me?

They will inspect your tank to ensure it complies with their safety regulations. If so, they will deliver and if they need to make any adjustments they will bill you.

Service Contracts

Do I have to have a service contract?

No. But we strongly advise having your furnace checked at least annually both for safety and for fuel efficiency. You can have it checked by an outside contractor or by using one of our supplier's discounted service plans.

How can I find out about service contracts offered by the suppliers?

Go to our Prices page on this website which lists service plans by both suppliers, links to the suppliers. websites, and details of each plan.

My chosen service plan offers an annual tune up, when will it be scheduled?

Customers are responsible for scheduling the annual tune up. Suppliers typically do not schedule tune ups during the heating season as technicians are needed for maintenance and emergency calls. Please schedule a fuel oil tune up as soon as possible. Scheduling a tune up in the summer is a good idea as the furnace will not be in use until October, and if 12 months have not passed since the last tune up, your yearly contract will still renew at the anniversary of the current contract.

Can a service contract be transferred to the new owner if I sell my house?

The new occupant can assume the unused term of the equipment contract providing they receive credit approval and use the same fuel provider as services the equipment.

Further Questions

My question concerns my contract, billing, delivery or equipment issues, who can help me?
Please contact your supplier directly for any questions regarding your contract or billing, service, delivery or equipment.

Fuel Oil Contact Information:
KoscoHeritage / HopEnergy
Email them at mhfbc@hopenergy.com
or call 845-336-2000
Propane Contact Information:
Paraco
Email them at mhfbcoop@paracogas.com
or call 845-293-6201

How can I contact MHFBC if I have any other questions?
You can post a question on our Facebook page which we monitor closely and earlier posts may already have the answer to your question. Alternatively you can Contact Us.

How can I get on your email list to receive updates and messages?
You can register for a password-protected account. This will get you on our email list.