Frequently Asked Questions

THE CO-OP
Where can I get information about the membership prices and the current suppliers?
Click here for the information on the Prices page of this website. You can also go to our Facebook page.

How can I work out the price of fuel oil if I choose the variable price option?
The variable price is based on the previous business day’s NYMEX (NY Mercantile Exchange) settle price, with a cap of $2.299/gallon and no downside pricing fee. To find today’s price of fuel oil go to the CME Group’s webpage for “NY Harbor ULSD Futures Settlements” page. You will see above the table on the left a drop down menu labeled ‘Trade date’ with today’s date.  Scroll on the arrow beside it to choose the previous business day’s date.  The first line of the new table will be labeled next month (because this is a Futures price).  On that first line look under ‘Settle’. This is the base price, you need to add $0.55 to get Kosco’s price for fuel oil delivered today.

Do the suppliers deliver to my address?
Our suppliers distribute fuel oil, propane and kerosene to Ulster, Dutchess, Columbia, Sullivan, Greene and Orange counties in NYS.

I am a HEAP customer, will your supplier accept me?
Our suppliers accept HEAP customers.

How do I join the co-op?
Go to our “Join the Co-op” page on this website to fill in the co-op application form. It is only available between July 1st and August 15th 2020. You will be able to pay the $15 non refundable fee online. You will receive a receipt for your payment. Keep that receipt as it is proof of your membership.

I do not have internet access, can I still join?
Because of COVID-19 concerns we need members to join using the online form and payment. If you do not personally have access to the internet please check to see if a friend can sign you up online. If this is not possible please call (845) 762 5002 and we will try to help you, but we will need to hear from you by phone before August 7th to insure your membership is processed in time.

I need delivery to more than one address, do I have to pay for more than one membership?
You need to fill in only one membership application and pay only one $15 fee per member. The online form will allow you to enter more than one delivery address if necessary.

Is my membership transferable?
Membership is not refundable or transferable, it is tied to the person not to the delivery location. If you move, you can take your membership to your new address and if our suppliers deliver there you can continue to get your fuel at co-op prices. Anyone moving into your house will need to apply for membership during the next summer sign up period.

How soon should I submit a membership application?
Membership for heating season 2020-2021 is open from July 1st to August 15th 2020. Applications received after August 15th cannot be processed. We advise applying as soon as possible especially if you are a new member purchasing propane from Paraco for the first time.

THE SUPPLIERS
How does the supplier get my information?
Fuel Oil:
Within 1-2 business days of receipt of their co-op application fee, all fuel oil customers will get an email with a link to log in or sign up to open a personal online account portal on the KoscoHeritage/Hop Energy website. New members will be directed to a Sales Representative and returning members will fill in a form containing the details needed for a contract for the upcoming heating season.
Propane:
Within 1-2 business days of receipt of their co-op application fee, returning members purchasing propane will receive an email with a link to Paraco Gas My Account where they will log in or sign up to open their account portal and fill in the customized form. New members will be contacted within 2 business days by a Paraco Gas Sales Representative who will walk them through the sign up process.

I am a new member and a propane user. What can I do if I do not hear from a Paraco Gas Sales Representative within 2 business days of receipt of my membership fee?
You can contact Paraco directly through their dedicated phone line or email address below:
or 845.293.6201

What information will I need to have for the supplier’s online portal or Sales Representative?
If you are already a customer of the supplier please have your account number ready. You need to have your expected fuel usage for the year. (See ESTIMATING USAGE below).
New members should have in addition:
The approximate square footage of the house, the amount of fuel currently in the tank and the date of the last delivery. Location and size of the tank and what the fuel is used for (for example: heating/hot water/cooking/generator/pool/dryer etc.)
New customers will be asked to agree to a credit check.

What constitutes a contract with the supplier?
Agreeing to the terms and conditions and signing the supplier’s form online contracts you to the products and services you have listed.

What period will my contract cover?
Your contract covers from the date you sign the contract to May 31st 2021. Each heating season requires a new membership and new contract.

What are the payment terms of the contract?
All products will be on auto delivery and online auto pay is preferred. Invoices are due 30 days net and there is no charge for budget payments. Variable rate customers budget payments will be based on the cap rate. There is no discount for prepayment.

ESTIMATING USAGE
How can I best estimate next season’s usage?
KoscoHeritage/Hop Energy will help new members estimate usage based on their previous years’ usage and information about the house and the household. Average fuel oil for an average family house in this region is 600-800 gallons. Returning members should consider adding 5-10% margin on the previous year’s use.
Paraco Gas will use returning members’ previous year’s usage as a guide and automatically add 10% margin. New members will discuss usage with a Paraco Representative and agree on a number.
If you expect your usage to vary greatly from previous years please be sure to contact your supplier’s representative. Both suppliers are willing to work with customers to insure the estimate is as accurate as possible. If circumstances change during the season so that the estimate is no longer accurate, it is important to notify the supplier as soon as possible.

What happens if I underestimate the gallons?
The supplier may bill you the market rate for any fuel over the estimate.

What happens if I overestimate and do not take delivery of all the estimated fuel before May 31st 2021?
The supplier may deliver the balance after May 31st, they may charge the co-op price but they are not obliged to do so. If you have a credit on your account because of budget payments it can be used for future purchases. If requested, the supplier will usually refund a credit.

DELIVERY
I have propane tanks belonging to my previous supplier, will Paraco Gas deliver to me?
Paraco Gas, like most propane suppliers, will only deliver to company tanks or those that are owned by the customer and are compliant with their safety regulations. You may want to get an estimate for the removal of your current tank from your previous supplier. Paraco Gas will come and inspect your tank and replace the other company owned tank with their own, at no cost, unless there is a need for adjustments to the piping or fittings. Paraco Gas will not charge a rental fee for the propane tank. You can then call your previous supplier and have them remove their tank, they should give you a credit for any gas in that tank.

I am new to the co-op and a propane user, can I purchase my own tank instead of having a Paraco Gas tank?
Paraco Gas is offering a 10% discount to members who purchase a new tank. They will only sell underground tanks. Click here for more information.

I own my propane tank. Will Paraco Gas deliver to me?
They will inspect your tank to insure it complies with their safety regulations. If so, they will deliver and if they need to make any adjustments they will bill you.

SERVICE CONTRACTS
Do I have to have a service contract?
We strongly advise having your furnace checked at least annually both for safety and for fuel efficiency. You can have it checked by an outside contractor or by using one of our supplier’s discounted service plans.

How can I find out about service contracts offered by the suppliers?
Go to our “Prices” page on this website which lists the service plans by both suppliers with links to the suppliers’ websites with details of each plan.

My chosen service plan offers an annual tune up, when will it be scheduled?
Customers are responsible for scheduling the annual tune up. Suppliers typically do not schedule tune ups during the heating season as technicians are needed for maintenance and emergency calls. This year KoscoHeritage/Hop Energy expects a log jam in September because tune ups have been postponed by people concerned about social distancing. Please schedule a fuel oil tune up as soon as possible. Scheduling a tune up in the Spring/Summer is a good idea as the furnace will not be in use until October, and if 12 months have not passed since the last tune up it will still be valid.

How can I contact MHFBC if I have any other questions?
You can post a question on our Facebook page which we monitor closely and earlier posts may already have the answer to your question. Alternatively you can email: or call us at 845 762 5002.

How can I get on your email list to receive updates and messages?
You can use the sign up box on the Home page of this website or email us at: